Frequently Asked Questions (FAQ)

Where are your products sold?

American Caliber, llc is available online or at events and stores in Southern Wisconsin. For a list of upcoming events, see our Events page. For a listing of store locations, see our Store page.

 

How do I contact you?

We have multiple ways to connect with customers. Please see our Contact Us page for more information.

 

What are your hours?

Our business is “officially” operating Mon-Fri from 8am to 5pm Central Time.

Having said that, we are a family-owned small business which means:

• If you happen to contact us after hours, we are likely to answer or call you back pretty quickly.
• If you call during business hours, we might be helping other customers so we’ll contact you back shortly.

 

What’s your return policy?

Returns are accepted within 21 days of purchase. See our Return Policy page for the details.

 

How long before my order will ship?

Items are handcrafted and made to order  so allow 3-5 business days for your item to be shipped. See our Shipping Policy page for more details.

 

How do I care for my new jewelry?

Our jewelry pieces are made and put together with many different mediums. Generally, you should remove jewelry pieces while working with harsh chemicals, while cleaning, or working in outdoor or industrial environments.

Remove rings when washing your hands or applying lotions, to keep the settings clean. And after wearing, wipe body oils and perfume off your jewelry pieces. Silver’s shinier the more it’s worn (the friction slows down tarnishing), but storing pieces in anti-tarnish bags can help.

Jewelry should be cleaned using the appropriate jewelry cleaner for the base metal (listed in our product description).

American Caliber, LLC